There are a number of other key facts that give the game away, but I don't want to let them know that we know, so just think twice.
I purchased a ticket to go to Summertime Ball by Capital FM on June 6th. The ticket was supposed to be delivered on Tue, June 1st or according to Charlie at Ticketlister, George and David Webb 'due to the bank holiday weekend Wed, June 2nd, latest.
It's not hard to guess the tcket was never delivered. I was on the phone again to the mentioned above people several times a day on Thur and Fri before the concert. They re-assured me that I paid 20% charge on the top of the face value of the ticket so the ticket is 100% guaranteed. They said they would send me an e-mail to confirm this, which they never did. Only around 5 pm on Fri they sent an e-mail out saying 'Due to the late arrival of your tickets it has been arranged for your tickets to be collected from our ticketlister company representative on Sunday at the venue.' They provided a venue (no time) and name and phone number of the represantative, which I called. The phone worked the person picked up and said he would be at the venue from 2pm...
I arrived at the specified place on time. There were about 15 other people waiting, saying that 'Duncan' was running late. I called and spoke to him again he said he was at near by hotel so if I could meet him there. Other people stayed behind waiting. I run couple of miles to the other pick-up point; there was another group of people, who said they've been waiting for 40 mins and 'Duncan' told them he was just 5 mins and never came.
Until 30 mins to the concert 'Duncan' was still answering his phone and later it went to voicemail...
I called them this morning, no apollogy, absolutely nothing from them.
Total disasterous experience. Safe yourself disapointment. I will be taking further action.
I've been living in Germany for nearly 10 years and have NEVER had problems getting concert and festival tickets at face value: U2, Kings of Leon, Green Day, Muse etc etc.. I recently decided to attend a Wembley gig and was horrified that:
a. Search engines for UK tickets produce 1000s of mostly illegal re-sellers, and it's impossible to find legitimate ticket sales because of the flood of fraudulent sellers.
b. All sales seem to be at well above face values, so again, you can't tell who is genuine. The venues don't link to authorised sales, and seem to have no connection with ticket sales for the events they are hosting.
c. Even using TICKETMASTER.....you pay well above the real price, and get no guarantee of receiving a ticket in time for the event. "We'll try and send it within 5 days of the event"...is just not good enough...or maybe it is if you're accustomed to living in UK.
I sympathize with people who are being defrauded, but the system in UK is completely screwed up and is controlled by the fraudsters. The only solution is to boycott venues like O2 and Wembley until the ticket sales scams are stopped. This will only happen when the venues themselves take some responsibility for ensuring safe and transparent transactions.
Thanks. I see Wembley does have links to Ticketmaster etc
I've bought from Ticketmaster, who I assume are reputable..........but still not happy to pay large mark-up for tickets, paid for in February, but still not received in June 10 days before the event. I understand the counterfeit protection argument, but why is UK unique in this? I have bought tickets for Hannover, Dortmund, Berlin O2, and European festivals and received them within 48 hrs of ordering. It is only UK where promoters sell tickets en masse to re-sellers to create a shortage, and then make it difficult for ordinary fans to buy them.........it just encourages the fraudsters. I don't understand why London has a problem that is so different to Berlin, Amsterdam and Paris.
I tried to buy tickets for Kasabian at Brixton on the day they went onsale but they were sold out on every reputable site because of the preview sale so I paid double the face value of the tickets on Ticketlister and paid for delivery, 3 days before the gig I rang them to be told they would be at the venue for pick up and when we got to the venue THERE WERE NO TICKETS , sold out gig and we couldn't risk buying from touts so couldn't do anything other than walk away GUTTED
Thay claim no responsibility saying they sent me an email that was never received .... so beware don't get ripped off and be gutted like me knowing that my tickets were re-sold at a huge profit of £100 plus each
DO NOT BUT TICKETS FROM TICKETLISTER
I PAID DOUBLE THE FACE VALUE FOR KASABIAN TICKETS, WAS TOLD THE TICKETS WOULD BE AT THE VENUE AND WHEN I GOT THERE THERE WERE NO TICKETS, ALL I COULD DO WAS WALK AWAY
COMPLETE RIP OFF, RUDE STAFF, NEVER AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This is the same Ticketlister that allegedly sent out counterfeit tickets to people for the Hong Kong 7s according to media reports