If he didn't turn up he would have been crucified by VGG with their penalty fees for not getting his buyer in. I'm sure he took that in consideration

Too right! Adding on postal and booking fees, plus driving an hour out of my way, and panicking because I hadn't factored in the time it would take to queue up at the box office I actually lost money on the tickets. In the end I was happy to cut my losses and recoup at least some of the money I had laid out.

BTW, I didn't notice that many touts outside, but to tell the truth I wasn't taking much notice as I was too busy looking to hook up with my buyers.

I don't understand why I was able to get a refund at the box office on the night, but not before. If I had been able to get a refund two weeks ago I wouldn't have had to go through all this palaver.