Booked and paid for x2 Pearl Jam tickets in Dec 2011 for concert in Manchester 20 June 2012.
Have just received an e-mail today stating that the booking has been cancelled!!!
The e-mail read:
"We have unfortunately had to cancel your booking with AossaTickets.com for the following event - . Our company sincerely apologises about this rare situation that has arisen but the matter is out of Aossa Tickets control. Our main supplier has just informed us that they have oversubscribed the allocation of tickets promised to Aossatickets.com for this event, which has resulted in our company not receiving the full requested allocation promised.
It’s due to over subscription, your one of a handful of tickets.
Our customer representatives will be working very hard with you to resolve this situation at the earliest opportunity. We need to take some firm instructions from you with the options provided below to resolve this issue:
· OPTION : 1
Request a full refund for the price paid for the ticket to your requested event.
· OPTION : 2
Request to book the same event but on an alternative date than the one chosen. You will need to discuss this option with the customer representative at Aossatickets.com to ensure we have availability.
Aossa Tickets will again like to the opportunity to sincerely apologise about having to cancel your tickets to your requested event. Due to the inconvenience caused we will provide you with a 25% discount on your next order with Aossatickets.com."
I phoned them and was met with a "couldn't care less" attitude from the first "Customer Service" agent that I spoke to (Lucy Turner). I asked to be escalated to a manager and was told that there was no one in today apart from Customer Services!! I then got passed to her colleague who also gave me the same "couldn't care less" attitude (Eve Jones).
Eve told me that there was simply nothing they could do, it wasn't their fault and that they had not been given the majority of their allocation - strange the e-mail says that my tickets were one of only a handful that could not be allocated. The e-mail also says that their "Customer Service" Agents will be working very hard with me to resolve the issue. REALLY???? The only thing they seemed to be working very hard to do was to stop themselves from yawning whilst taking my call.
Option 2 was also a joke as they said they did not have any other tickets available but if I searched the internet I may find some on TicketMaster still!!!!
REALLY!!!!!!! Are these people for real or what???? If there where still tickets out there, then why are they not acquiring them for their customers who have already bought and paid for the them??? Not their responsibility apparently as they would be out of pocket if they did this!!!
Eve then told me that it was impossible to pass my call to a manager as there was physically no one there!! All they could do was say sorry and refund my money after 28 days!! However, I was welcome to call back tomorrow to see if a manager might be in to take my call!!!!!
I have to say AossaTickets your offer of a 25% discount on my next order can be shoved right up where the sun don't shine!!!! Do you really think I'm EVER going to use you again????
BE WARNED - this company is a joke!!! DO NOT USE THEM - don't end up like me and have to buy tickets again at over inflated prices in order to avoid loss of hotel bookings and a surprise birthday weekend celebration!!!!!!!!
I have asked for a call back from the so called Support Manager Annabel Ashley or the Managing Director Peter DeHavalind but I doubt that will happen!! I've now had to pay £178 today to replace the two tickets that they have failed to supply and the best they could do was say sorry, it's not our fault but we'll refund you after 28 days!!!!!
YOU HAVE BEEN WARNED!!!!