This was the first time in my life I did not receive the ticket I ordered on time and was not able to attend a concert! I've ordered dozens of times concert tickets through the net. No problem.
On June 27 before the concert on July 7 in Paradiso, Amsterdam of Patti Smith I began receiving mesaages from viagogo that UPS would deliver the tickets registered mail from England. The tracking nr. didn't work. Also a phone number in England I never got through to but had to pay for the call. We exchanged e-mails until July 6 when they admitted it would not arrive.
The ticket never arrived, nor did UPS put a letter in the mailbox saying that it had been delivered to my neighbors or elsewhere. I went to a couple neighbors to ask, anyway.
I've requested transport and a ticket to her concert elsewhere in Europe.
I await an explanation, as viagogo wanted 10 business days for the "investigation" from July 6. I'll let the forum know after July 18 what has happened, according to them. I leave open all possibilities open and don't want to point the finger....yet. They have a "guarantee" and mentioned in their last e-mail that they want to find a "suitable resolution".
NOTE: All other tickets I've purchased on the net, I was sent a pdf file including barcode, to print out--it always worked.