Viagogo.co.uk ticket never arrived for Patti Smith concert in Amsterdam

This was the first time in my life I did not receive the ticket I ordered on time and was not able to attend a concert!  I've ordered dozens of times concert tickets through the net.  No problem.

On June 27 before the concert  on July 7 in Paradiso, Amsterdam of Patti Smith I began receiving mesaages from viagogo that UPS would deliver the tickets registered mail from England.  The tracking nr. didn't work.  Also a phone number in England I never got through to but had to pay for the call. We exchanged e-mails until July 6 when they admitted it would not arrive.

The ticket never arrived, nor did UPS put a letter in the mailbox saying that it had been delivered to my neighbors or elsewhere.  I went to a couple neighbors to ask, anyway.  

I've requested transport and a ticket to her concert elsewhere in Europe.  

I await an explanation, as viagogo wanted 10 business days for the "investigation" from July 6. I'll let the forum know after July 18 what has happened, according to them.  I leave open all possibilities open and don't want to point the finger....yet. They have a "guarantee" and mentioned in their last e-mail that they want to find a "suitable resolution". 

NOTE:  All other tickets I've purchased on the net, I was sent a pdf file including barcode, to print out--it always worked.

Hi genejr

I am so sorry to hear your story. Derren and I have been very concerned about these sites since we started our Ticket Safe part of the site and we do not recommend them, your story highlights the reasons why.

We have also said that the 'guarantee' they push so hard to make people believe they are 'safe' is actually also meaningless, we have long said that aside from the financial issue the disappointment of not getting to the concert you've paid to see is something that no 'ticket guarantee' can address on any level, the whole thing is ridiculous.

Don't forget the public disclosures highlighted in the Dispatches programme - all the old issues that Derren and I have been talking about since we started Ticket Safe!

Please do let us know the outcome of Viagogo's 'investigation' into the matter - preferably on the forum but also do send me a PM as soon as you know, I would love to see how they can possibly compensate you for missing this event, I suspect and hope they will reimburse the ticket money - but beyond that probably nothing, although they should at least pay back the money you wasted on phone calls to them!

Hope you do get to see Patti Smith, she’s astonishing live, our latest photos of her were at this year’s Hop Farm (a highly recommended festival!) link to the gallery is here.

Do keep us posted Derren and I continue to fight against this type of ticket nightmare and will continue to do so.

“The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing.”

 

Ofcourse it's beyond dreadful to be let down like that and I do hope you managed to find tickets from somewhere else in the end.

However, I am sure that Viagogo will honour their guarantee (see below) and as yours is a "worst case" they will offer you a full refund.

Buyers are guaranteed to get the tickets they paid for in time for the event. In the rare instance that a problem arises, will provide similar or better tickets, or in the worst case a full refund."
 

"Nothing there about "in the worst case scenario"...........................

FFS...what are you talking about. It took me 30 seconds to find it on the front main home page. Not in the T&C's.

Click the "Ticket Guarantee Icon" which states

The guarantee

guarantees every transaction

Buyers are guaranteed to get the tickets they paid for in time for the event. In the rare instance that a problem arises, will provide similar or better tickets, or in the worst case a full refund.

Sellers are guaranteed to get paid for the tickets they sell

etc, etc, etc

As Nancyhaven iundicated, she will get her refund at least. Its not ideal but its not on the same level of Aossa, etc

Seriously, how many people actually click on the 'ticket guarantee" icon or read the terms and conditions?

They just believe the garbage on the Google search that they initially see

As for "guaranteeing" transactions, thats clearly not the impression from:

"Tickets - Concert, Sport & Theatre Tickets | viagogo Ticket Exchange
www.viagogo.co.uk/Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed."

"100% safe and guaranteed"

Tell that to genejr

His transaction was not "safe" or "guaranteed"

Isn't that more or less what I just said?