I was quite shocked when updating a festival that had been cancelled to read about their refunds policy:
Ticket Refunds - Update
After lengthy discussions today, we have the following update regarding refunds.
If you purchased your tickets through our web site using a credit card, it may be best to request a refund from the credit card company direct.
We have been advised that on most occasions they will provide a refund to you under their Credit Indemnity Insurance.
Anyone who purchased a ticket through our web site, using a debit card, within the last 45 days, should log in to their account and request a refund. We are actioning these straight away, but PayPal advise us that it typically takes between 5 to 7 days for the refund to show in your account.
If you purchased within 45 days using a guest account, please email this information to us and PayPal have assured us that when we issue a refund it will go back onto your debit card.
Anyone who purchased a ticket longer than 45 days will be refunded once PayPal release the funds, which they currently hold on reserve in our account, they will start to release these funds from Monday 23rd July.
To help with processing your enquiries, please only contact us by email at email@example.com
Please be aware that due to the high levels of emails we are receiving it may take us a little while to get back to you, but all queries will be answered.