Sorry to hear that you also have been scammed too......I have jusy been notifed by my credit card company that I am being refunded but also had to send evidence of the purchase and comms includng crime reference number etc to the bank to get the refund...took time but they wll refund if enough pressure and postion is clear!!
As for the little scroats who are doing this. i reported it into Action Fraud as soon as the tickets failed to emerge after reading lots of FAB advice through ths site
I have since been contacted by Surrey Police who have taken a statement of events ...............and from many other UK/ROI victms too!!
Medusa is right .....enough people reporting ths creates both awareness to others to avoid (with a barge pole) and triggers investigations in a bid to catch and close down these unlawful operations ......................
My guess is they will be caught and dealt with accordingly. Good luck in your plight to get your refund!