Worst ticket company I've ever bought from.
Written by pop3454 |
18th Nov 2014
They never even attempted to deliver the tickets, and when I questioned them about this, they outright lied about attempts that had been made to deliver the tickets. Their customer service is truly awful, and bordering on outright rude. If you ever have a choice, do not buy tickets from this company! You will be expected to pay for services that you never receive and have to spend hours on the phone to premium phone lines, trying to establish exactly where your tickets have got to.
Take a sharp u-turn in Ticketmaster's direction
Written by 10 |
10th Sep 2014
If the gig is cancelled Gigantic won't refund you all your money, and customer services are extremely unpleasant. Any complaint won't be taken seriously or go any higher than the manager of customer services who is extremely rude. It takes a lot to get me angry, and he got me raging in under ten minutes. Please for your own sake use alternative ticketing companies, Gigantic only care about their business and making money and to hell with the customers.
Don't use gigantic
Written by gigantic rip off |
3rd Mar 2013
Beware- if you buy tickets from this grubby company and the gig is cancelled, they will not refund the booking fee.
Written by JamesSed |
1st Nov 2011
Very helpful phone staff, website is straightforward and easy to navigate. Very reliable.
Efficient, friendly service
Written by PeterG79 |
8th Jun 2011
I always go for Gigantic when I can, as I had a similar problem where tickets did not show up but this was sorted out efficiently and quickly by their friendly staff. Having had awful experiences with other agencies in the past, this was quite a surprise to me. I would recommend Gigantic without hesitation!
2 of 2 people found this helpful
Written by fuffall |
6th Jun 2011
BE VERY CAREFUL WHEN PURCHASING FROM THESE COWBOYS!
I am a concert and festival junkie who goes to at least a dozen concerts annually. As such I was very kindly bought 2 VIP tickets for the upcoming KINGS OF Leon tour as an Xmas present by my mother in law. As the concert is coming up (22 June 2011), I asked her to chase the tickets.
Gigantic.com claim the tickets were posted through her letterbox last week and have a photo of her front door as proof. Proof of what?!!! They also claim that they are unable to cancel the missing tickets and reissue new ones. The last time I went to a concert where the tickets did not have a barcode was Michael Jackson's Bad tour !!!! (yes, I am that old)
If you want peace of mind when purchasing tickets for concerts may I suggest you try another website, as from my experience, you will receive the goods you pay for. This is the first time I have not received my concert tickets despite purchasing from a vast array of sources. Although I have not personally purchased from gigantic.com, I can assure you I never will.
0 of 2 people found this helpful
Written by sheila78 |
11th Nov 2010
I have only used it once to buy tickets for a festival and had no problems at all. Safe, easy and reliable... also you feel as if you're doing a good deed as 10% of their profits go to oxfam.
Easy search engine on the site and it let's you know if the tickets are sold out without you going through the motions of trying to book them first.
3 of 3 people found this helpful