Beware- if you buy tickets from this grubby company and the gig is cancelled, they will not refund the booking fee.

Very helpful phone staff, website is straightforward and easy to navigate. Very reliable.

I always go for Gigantic when I can, as I had a similar problem where tickets did not show up but this was sorted out efficiently and quickly by their friendly staff. Having had awful experiences with other agencies in the past, this was quite a surprise to me. I would recommend Gigantic without hesitation!

BE VERY CAREFUL WHEN PURCHASING FROM THESE COWBOYS!

I am a concert and festival junkie who goes to at least a dozen concerts annually. As such I was very kindly bought 2 VIP tickets for the upcoming KINGS OF Leon tour as an Xmas present by my mother in law. As the concert is coming up (22 June 2011), I asked her to chase the tickets.

Gigantic.com claim the tickets were posted through her letterbox last week and have a photo of her front door as proof. Proof of what?!!! They also claim that they are unable to cancel the missing tickets and reissue new ones. The last time I went to a concert where the tickets did not have a barcode was Michael Jackson's Bad tour !!!! (yes, I am that old)

If you want peace of mind when purchasing tickets for concerts may I suggest you try another website, as from my experience, you will receive the goods you pay for. This is the first time I have not received my concert tickets despite purchasing from a vast array of sources. Although I have not personally purchased from gigantic.com, I can assure you I never will.

I have only used it once to buy tickets for a festival and had no problems at all. Safe, easy and reliable... also you feel as if you're doing a good deed as 10% of their profits go to oxfam.

Easy search engine on the site and it let's you know if the tickets are sold out without you going through the motions of trying to book them first.