I think this thread is outdated since Ticketbis has changed quite a lot
Written by myweirdworld |
31st Oct 2014
I don't wanna sound like a troll but I reckon Ticketbis has changed a lot since it came out. I've been using it for quite a few months to get tickets for different events (michel buble concert in Mexico, Jay Z in september..) and they have always delivered the tickets I ordered with more than a week before the event. In fact, I have never called the customer servive since I didn't need it. Ok, tickets should be cheaper but, hey, this is a web where people sells tickets. In any case, I understand you couldn't do anything else. The process of the purchase is the same as before but they have improved the way they send the tickets.
Written by Svetakar |
12th Dec 2013
I bought tickets through ticketbis several times, once for a champions league game and the other time for the epl.never had problems, so would like to defend them. expensive tickets - yes, but its a secondary market, its obvious, you pay for what you really want to get. so here it goes!
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dont touch ticket bis leave you high and dry
Written by baginbunboy |
30th Oct 2013
I traveled from Ireland with my son, his 21st treat as he did not want a party as his mam just passed away and it would have been too difficult 4him. I bought the tickets on the 20th Sept 2013 and was guaranteed the tickets so arranged travel and hotel costs to suit Concert date 28th Oct 2013 plenty of time for them to dispatch tickets ,but for some reason they had a dispatch date for the 24th Oct!!!!!!!! why?. so I arranged for the tickets to be posted to England and waited patiently for the tickets to arrive tried Contacting them prior but no response, It came to the day of the Concert still no tickets ,finally when I Contacted them on the day they responded but only to tell me that the transaction had been cancelled and that I would receive and immediate refund and to go to the venue and try purchase from ticket tout outside venue, this was their advice, I explained that was not a very safe thing to do as often these people were undesirable and possibly engaged in criminal activity. but he still insisted that is what I should do ,I explained that you guaranteed the tickets but they not take any responsibility for the tickets arriving or the fact that my son and I where left twiddling our thumbs in Liverpool with no tickets. the ferry journey cost 400 euros no compensation offered hotel 180 sterling no compensation offered diesel used for journey 140euros ,but he worst thing was the total upset on my boys face he was heartbroken as it was his mams idea for him to go over with his girlfriend before she passed away.
in short I would not recommend TICKET BIS as all they are internet ticket touts selling tickets at grossly inflated prices and leave you with no course of redress for your loss's I threatened to go to the papers and TV station but they did not care, so to sum up BUYER BEWARE!!!!!!! they left us stranded below is a transcript of the online conservation, very apologetic, but stuff you please see below
Ticket bis Live Chat
Hello! Thanks for visiting us, How can I help you?
me: ref Reference 4G2F22033I3 please answer the phone I am ringing the number you provided but you are hanging up straight away Just a moment...
Carlos: Hi, that ref has been cancelled, and the whole amount refunded
me: yes but I am in Liverpool after traveling from Ireland left twiddling my thumbs because the tickets you guaranteed have not arrived who is going to cover traveling costs
Carlos: Sorry, I have been checking this case with my managers
me: the telephone number you provide does not work
Carlos: This has been a seller mistake, and we are going to take actions against him The best I can do is contact the financial department and try to get you the refund immediately So maybe you can buy the ticket in the event place
me: yes you may take action but that does not help me ,what are suggesting I buy from a ticket tout
Carlos: I know, as we are intermediaries between the seller and you the only thing we can do is proceed to refund, but I understand the whole situation I'm transferring this case to my managers, and I hope we can offer some kind of compensation in the future, as we are aware of the problem this has caused you
me: this is totally inappropriate, you&amp;#8217;re asking me to approach ticket touts and I might get into concert or I might arrested or even worse put myself in danger dealing with these types of people everyone knows you should not buy from ticket touts please provide telephone no
Carlos: I'm really sorry for this
We don't have any contact number, sorry
It is the last time that this seller has been allowed to publish any advert, and the refund has already been processed
me: Hello john We are sorry to inform you that the seller has failed to provide the tickets for Arctic Monkeys Liverpool , therefore, the purchase has been cancelled and the entire amount of money will be returned. If you are still interested in purchasing the tickets, you can do it by clicking on the following link: you are lying because gave a phone to contact please see below the message you sent about cancelling
secure. Ticket bis.net/2013-arctic-monkeys-liverpool-tickets-2-/en40416
Alternatively you can contact us during our office hours (Monday - Friday,
11:00 A.M. - 01:00 P.M., 3:00 P.M. - 5:00 P.M.) at 44(0)843-508-2374 or send us an email to firstname.lastname@example.org Details of the cancelled purchase Arctic Monkeys Liverpool Mon Oct 28 18:30:00 CT 2013 - Liverpool Echo Arena - Liverpool Quantity: 2 ticket type Upper Tier Block: ==-, Row: ==- Reference number: 4G2F22033I3
Carlos: I see that, but I don't know what that number is referred to
me: your office sent that email with the con tact number I find the fact that you don't know the number unsettling and very unprofessional and going to contact consumer affairs about this the fact you are telling me to approach touts is totally unacceptable
Carlos: Sorry, but as far as I know we don't have any contact number
me: Alternatively you can contact us during our office hours (Monday - Friday, 11:00 A.M. - 01:00 P.M., 3:00 P.M. - 5:00 P.M.) at
44(0)843-508-2374 or send us an email to email@example.com
Carlos: I just told you that we sent the refund immediately so you might try to find tickets for the event in any other way I didn't suggest that you should approach touts, but by giving you the money immediately you might try to find a solution
me: this conservation has been copied and sent to police the fact that you are asking me to approach ticket bis was supposed to be the solution
Carlos: Ticket bis only provides a link between buyer and seller with guarantees So if the seller fails (like in this case) We can refund for the whole amount As we have already done, but there's nothing else we can do
me: we will see about that I will go to consumer affairs the newspapers the TV stations and tell them about the way I have been treated by ticket bis I will get in contact with local MP Councillors everything in power to get my time my traveling cost returned to me this is not the end of this by any means
Carlos: I'm sorry that you had an unsatisfactory experience, but this has been a sellers failure We have done the refund, as promised by our part
me: goodbye and thanks for nothing the next you hear from me will be with a journalist I will make sure your customers hear about this failure and leaving your customers stranded in Liverpool
I had no problem using ticketbis
Written by Svetakar |
23rd Oct 2013
I wanted to buy tickets for an enlgish premier league game, Arsenal vs Stoke City, bougth them from Ticketbis and had no problem, tickets were delivered to the hotel on time, I just write this comment, cause I saw some negative comments, and felt sad, cause we all get our good and bad experience, but by the nature of people they dont write anything good..... I am not gonna defend them or anything. just say service was polite, tickets were send on time... everything went they way it was expected to go.... nothing extraordinary, but nothing bad as well. I give them a good review!!!
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