What to do if you have been a victim of ticket tout fraud

If you do find that you have become a victim of ticket fraud we would advise you to report it to the police and insist that they give you a crime reference number. This is important because as things currently stand this crime is going under recorded.  We know that this probably won't be of much help to you at the moment but it is really important that the extent of this crime comes to light. Do not let the police tell you that this is a 'civil matter' it is not a civil matter it is a criminal offence, if the police try and tell you otherwise you must insist that they take your complaint.

It would also be helpful to report the matter to Consumer Direct who should be collecting and collating statistical information. They can also pass the information on to the Office of Fair Trading. Contact them by phone 08454 04 05 06 or on line Consumer Direct

Do report it to your local trading standards office, the more fuss that consumers make the more likely it is that some form of action will eventually be taken. Trading Standards Website

You should contact your bank or credit card company, if you have paid by credit card you will be able to apply for a refund under section 75 of the Consumer Credit Act 1974.

If you used a debit card, you might find your account has fraud protection, or you may be able to apply under the chargeback scheme, although this is not easy to do each case is based on merit and it will depend on who your card issuer is as to whether or not you are successful in getting a refund.

All banks who issue Visa cards have only recently agreed to process chargeback requests, and there is still widespread confusion over what it is and how it works. Therefore if you meet a dead end in your discussions with bank staff, persist. The facility is there for you to take advantage of.

You should contact the bank who has provided you with your Visa debit card within 120 days, requesting they initiate the chargeback process. It does not mean you will automatically get your money back. It will initially become a ‘dispute’ in which the claim will be fully investigated by both banks before any money is returned.

Have a look and see if your home insurance provides any cover, some may have clauses that cover fraud protection.

 

Your Ratings & Comments

Based on 4 ratings
stereophonics tickets
Written by julia tossell | 27th Feb 2010
waiting for my tickets 2 arrive 4 my 40th birthday! devastated reading all these things about most wanted tickets,i guess i wont b having my tickets and hav been ripped off for 165.00!!!!!!!!!!!!
Did you find this helpful? Yes No
mostwantedtickets.co.uk
Written by michbou | 25th Feb 2010
i bought 2 lady gaga tickets for thursday at newcastle but still not received them. I am now thinking i have been scammed as the phone number just rings and e mail address got no reply from. has anyone had any dealings with these if so do you have any other contact details for them?
I am totally gutted you just dont think it will happen to you.
Did you find this helpful? Yes No
MAGNITUDEEVENTS
Written by ALISMAD | 20th Feb 2010
Am absolutely gutted i bought tickets for my mams xmas present as a surprise and now find out i have been scammed am out of pocket by 135.00 god arent there some horrible people out there
Did you find this helpful? Yes No
Written by sandra22465 | 2nd Feb 2010
i ordered 3 tickets costing £110 for jls on friday night after i ordered them i realised there was something not right about the site so i contacted the bank where i paid the money to and they told me it was a firm in london and they gave me a phone number so i rang them and they said i would recieve the tickets 10 days before the concert im sure there is something that can be done necause the bank must have contact details of the account holder
Did you find this helpful? Yes No
Written by XjlsX | 18th Jan 2010
I guess we've been scammed then! Magnitude events has now took £150 of mine! OMG don't people have better things to do!?
Did you find this helpful? Yes No
Written by tankgirl23 | 18th Jan 2010
plz plz plz-does anyone no if them b****rds who call themselfs-MAGNITUDEEVENTS, have bin shut down yet????? iv lost out on goin 2 c the prodigy now-im so truely gutted by this ;(
Did you find this helpful? Yes No
Written by JnsHannah | 4th Aug 2009
Awesome - thank you - I have just reprted my issue to the OFT and they were extremely helpful. Thanks!
Did you find this helpful? Yes No

Article Info

Author:
Safeconcerts
Category:
Ticket Safe
Added:
5th July 2009
Rating:

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